SHIPPING & RETURNS
COVID19 UPDATE: UPS and FedEx have suspended their delivery guarantees. It goes to the nature of the volumes they are handling and implementing measures to protect their staff as well. Deliveries may take longer than expected.
Nieves Lavi ships FREE with any order of $49+ via UPS Ground to anywhere in the US. Orders -$49 will cost $15 to ship, also via UPS Ground. Orders will arrive within 4-7 business days. Our orders ship directly from our New Jersey warehouse.
Express 2-Day Delivery is also available for a flat fee of $25.
We love our Nieves Lavi clothes, and we hope you do too! But if for any reason you want to return something, you can do so within 14 days of delivery as long as each item has the original tags and is in new and unused condition*. We’ll give you a full refund of the purchase price and the associated sales tax (if any). Please note that refunds can take up to 14 working days to show on your account due to varying processing times between payment providers. Returns that do not meet our policy will not be accepted.
*Returns on swimwear items cannot be accepted - all sales are final for bikinis and one pieces.
To ship your return for free:
Use the UPS return label included in the package
Drop your package at a UPS location: UPS Location Finder
You can expect reimbursement to your credit card within 10-15 business days
If you have lost your return label:
Please enter your name, address and contact details in the contact us form. In the 'Message' field, please enter your order number and the information on the back of the tag i.e style, size, color. We will contact you to organize the return.
If you would like to do an exchange:
Please enter your name, address and contact details in the contact us form. In the 'Message' field, please enter your order number, the information on the back of the tag i.e style, size, color and the information for the item you wish to exchange for. We will contact you to organize the exchange and refund if the item is of a lesser price.